To register a defective device as a warranty case, it has to be reported to Dell directly. The procedure for a DoA is described in this document.ĭamages in transit must be reported to our distributor Computacenter TS GmbH / 041 318 40 00). If your device is defective on delivery – Dead-on-arrival (DoA) – it must be reported to Dell within 10 days from the date on delivery receipt. Hardware Defect Dead-on-Arrival (DoA – new device defective on delivery) If requested, the customer may also send the defective laptop to a Dell service center directly without using the onsite support. For defects that cannot be fixed onsite, the service technician may need to send the laptop to a service center. Examples of CSR parts are (depending on the model):Īll other hardware defects covered by the warranty will be repaired onsite by a service technician. The defective part must be sent back to Dell after replacement using the enclosed prepaid postage box. The type and duration of the warranty can be checked by following this link.Įasily replaceable parts which are categorized as Customer Self Replaceable (CSR) are sent to the customer by courier. The warranty is connected to the service tag of the device. Neptun laptops by Dell have a 3-year onsite warranty.

An Express Service Code is attached to the monitor, which is required when opening the support case. The serial number of the monitor can be used to find and contact the appropriate support. Warranty and support requests can be made via phone 0848 330 092, e-mail or chat: Contact Dell Support online. Neptun monitors by Dell come with three years of advanced exchange service (next business day replacement monitor) & premium panel warranty.

Dell check warranty status